Business Analyst

Join a team supporting a global organization in the sports and live events industry, where Salesforce plays a central role in sales operations and business processes. We are looking for a Middle Platform Engineer with 3–4 years of experience in Salesforce Administration and business analysis who can work closely with stakeholders, translate business needs into practical Salesforce solutions, and contribute to continuous platform improvement while ensuring a reliable and efficient Salesforce environment.

Required for this role

• 3–4 years of experience as a Salesforce Administrator, Salesforce Business Analyst, or in a similar CRM-focused role.
• Hands-on experience with Salesforce Sales Cloud administration, including user management, profiles, roles, permission sets, workflows, validation rules, automation tools, sales processes, and record access management.
• Strong understanding of business analysis practices, including requirements gathering, process mapping, documentation, solution design, and stakeholder collaboration.
• Experience working directly with business stakeholders to identify needs, translate requirements into Salesforce solutions, and recommend best-practice approaches.
• Knowledge of Salesforce reporting, dashboards, custom objects, custom fields, and data management processes.
• Experience with data imports, exports, data cleansing, deduplication, and maintaining data integrity within Salesforce environments.
• Proven experience supporting, troubleshooting, and maintaining Salesforce environments, including resolving user issues and managing complex bi-directional integrations with third-party applications.
• Understanding of Salesforce security models, including roles, profiles, permissions, sharing rules, and related compliance considerations.
• Hands-on experience with Apex and the ability to contribute to Salesforce customization and platform enhancements.
• Upper-Intermediate or higher English level, strong communication skills, and experience delivering user training and supporting change management initiatives.

Your responsibilities

• Maintain, configure, and enhance Salesforce environments, including user accounts, profiles, roles, permissions, workflows, and platform settings.
• Gather functional and non-functional requirements from business stakeholders and convert them into effective Salesforce solutions.
• Design and implement platform improvements that support sales processes, operational efficiency, and business objectives.
• Create and maintain reports, dashboards, custom fields, automation, and other Salesforce configurations that provide actionable business insights.
• Collaborate with cross-functional teams to deliver customizations, integrations, and platform enhancements.
• Provide user support, troubleshoot system issues, deliver training sessions, and help drive Salesforce adoption across the organization.
• Manage data imports, exports, deduplication activities, and data quality initiatives while ensuring data integrity and security.
• Monitor and support integrations between Salesforce and third-party systems, helping ensure stable and reliable data flows.
• Stay current with Salesforce releases and platform capabilities, identifying opportunities for continuous improvement and process optimization.

What you get

Your time off

• 18 paid vacation days and 10 paid sick days annually
• 10 Ukrainian public holidays
• Maternity and paternity leaves
• Marriage and Parenthood Package
• Additional leave for major life events
• Sabbatical leave opportunities

Learning & growth

• Sombra University workshops and internal learning programs
• Tech Communities and knowledge sharing sessions
• Language courses and workshops
• Mentorship opportunities

Health & well-being

• Sports compensation or health insurance coverage
• Participation in races and marathons
• Corporate doctor (telemedicine)
• Well-being initiatives and workshops

And even more

• Company-provided technical equipment
• PE administration and tax support
• Internal referral program
• IT Club loyalty program
• Company events and volunteering initiatives

Before you apply

Our recruitment team will carefully review your profile, and if we see a good match with the role, we’ll reach out to you shortly.

If you don’t hear from us within 5 business days, it means we’ve decided to continue the process with other candidates for this position. Thanks for understanding.

Відгукнутись на вакансію