Data Analyst

Location: Remote

Your expertise:

• 3+ years in BI, data analytics or reporting, including experience supporting operational or customer-facing teams
• Strong SQL for querying and combining data from multiple systems, including window functions and query optimisation on large tables
• Proficiency with a BI / visualization tool (preferably Tableau)
• Data investigation mindset: able to reconcile conflicting numbers, find the root cause of an incorrect metric, and document the agreed definition afterwards
• Careful handling of personal, payment and support data, with an understanding of privacy and compliance constraints and of audit-ready evidence gathering
• Clear communication skills: able to turn a vague request into a precise data specification, present findings to non-technical stakeholders, and manage a high-volume, mixed-priority request queue
• English: strong B2 or higher

AI skills (required):

• Practical experience using generative AI / LLM tools (e.g. Claude, Cursor) to accelerate SQL writing, data investigation and documentation, including validating AI-generated queries, mappings and results before they inform decisions
• Awareness of AI limitations, data privacy, and responsible-use considerations when working with customer, payment, and support data

Will definitely be a plus:

• Python for automating recurring extracts and deeper analysis
• Familiarity with a modern data stack (dbt, Trino/Iceberg, Airflow), including migrating legacy MS SQL logic into it and documenting metrics in a business glossary or data catalogue
• Experience with customer support or contact-centre platforms and chatbot analytics (chat, email, ticket and bot-intent data)
• Domain experience in domains / hosting, or in trust & safety, anti-fraud and anti-abuse analytics

What’s in it for you?

• Opportunity to deal with top-notch technologies and approaches in a world-leader product company with millions of customers
• Opportunity to make a difference for online privacy, freedom of speech, and net neutrality
• Decent market rate compensation depending on experience and skills
• Developed corporate culture: no micromanagement, culture based on principles of truth, trust, and transparency
• Support of personal and professional development
• coverage of costs of external trainings, conferences, professional literature
• support of experienced colleagues
• in-house events and trainings
• regular knowledge sharing in teams
• English classes and speaking clubs
• Life-balance support
• 25 working days of vacation
• 5 days of paid sick leave per year without providing a medical certificate (no limitation on sick leaves with medical confirmation)
• generous maternity / paternity leave program
• Professionally strong environment, friendly and open atmosphere, ability to influence the product development and recognition for it

You will be involved into:

• Own and develop the Customer Support analytics suite in Tableau: load and quality monitoring, agent and department performance, email and chat engagement KPIs
• Build and maintain self-service parameterised reports in the internal Report Server tool
• Maintain reporting for the People and IT Recruitment teams: ATS and applicant-history dashboards, recruitment and internal-mobility KPIs
• Build, optimise and troubleshoot the SQL and ETL layer behind these reports
• Automate recurring manual extracts and reports, and quantify business impact of incidents, such as financial-loss calculations for post-mortems
• Partner directly with Customer Support, Legal & Abuse, Risk, Finance and People stakeholders: turn vague requests into precise data specifications and present findings to non-technical audiences

About the company and project:

ZONE3000 is proud to represent its partnership with Namecheap (www.namecheap.com). Namecheap was founded in 2000 on the idea that all people deserve value-priced domains delivered through stellar service. Today Namecheap is a leading ICANN-accredited domain name registrar and web hosting company with over 17 million domains under management.

Our culture is built on the values that we live every day; the way we work, the way we collaborate with our global network of colleagues and the way we relentlessly innovate solutions that meet the emerging needs of our customers.

Відгукнутись на вакансію