> full description
Enterprise / Domain Architect — Customer Data Foundations
We are looking for an experienced Enterprise / Domain Architect to join a strategic customer data transformation initiative for a large-scale retail business.
This role is focused on designing and driving the architecture for Customer Data Foundations, including a Single Customer View and enhanced 360-degree customer view using the Salesforce ecosystem. The ideal candidate is a hands-on architect with strong experience in customer data platforms, data governance, CRM, and marketing technology.
Location
Europe-based candidates only.
The role can be remote, with the ability to work within UK/EU business hours.
Responsibilities
- Define and document current and target architecture, including clear solution blueprints for each programme phase.
- Own the architectural roadmap for customer data foundations and customer 360 capabilities.
- Collaborate with product, business, CRM, marketing, data, and technology stakeholders.
- Partner with data engineering and data governance teams to define the target customer data model.
- Establish clear rules around customer data ownership, mastering, governance, and system responsibilities.
- Identify key architectural decisions and prepare Architecture Decision Records with options and recommendations.
- Support programme-level and domain-level design governance.
- Ensure technical delivery is aligned with business objectives and long-term architecture strategy.
- Simplify complex technical concepts for non-technical stakeholders.
- Support vendor and technology evaluation when required.
Requirements
- Strong hands-on experience with the Salesforce ecosystem, especially Salesforce CRM.
- Experience with Salesforce Data 360 / Customer Data Platform or similar CDP solutions.
- Proven experience designing or implementing Single Customer View, Customer 360, MDM, or customer data platforms.
- Strong understanding of customer data, customer profiling, CRM, marketing technology, and data governance.
- Experience working closely with data engineering and data governance teams.
- Ability to define target customer data models and resolve challenges related to fragmented customer data.
- Experience in retail, e-commerce, or another customer-heavy business domain.
- Strong stakeholder management and communication skills.
- Ability to influence CRM, marketing, business, and technology leadership.
- Experience with vendor evaluation, RFI/RFP processes, or technical recommendation preparation.
- Proactive and hands-on mindset with the ability to work at both enterprise and detailed technical levels.
- Ability to work within UK/EU business hours.
- Upper-Intermediate or Advanced English.
Nice to have
- Experience with large-scale digital transformation programmes.
- Experience in enterprise retail or commerce environments.
- Background in consultancy, agency, or client-facing delivery.
- Experience with marketing automation, loyalty, personalization, or customer engagement platforms.
- Previous experience working in hybrid or distributed international teams.
What we offer
- 🚀 Work on a large-scale, high-impact eCommerce product.
- 🤝 Collaborate with a strong, established engineering team.
- 📅 Long-term project with predictable workload and a stable roadmap.
- 🌱 Supportive, knowledge-sharing team culture.