IT Support Engineer
SPRIBE is an innovative B2B iGaming software developer reshaping the industry with cutting-edge technology and a forward-thinking approach to game design. The company pioneered the crash-game format with its flagship title Aviator, setting a new standard in player engagement and paving the way for a wave of non-traditional content. With almost 80 million monthly active players, SPRIBE is now the most influential company in the market. Alongside Aviator, SPRIBE builds forward-thinking solutions like the Broadway Platform, enabling operators to launch and scale with exceptional speed and efficiency.
Strategic global partnerships with iconic brands such as UFC, WWE, along with a roster of 12 global brand ambassadors, reflect the company’s bold vision for international growth and its commitment to expanding its presence across worldwide markets.
We are seeking a highly skilled T4 Engineer to be the key person in ensuring the stability and reliability of our mission-critical global platforms.
Your Role
This position is for a T4 (Tier 4) High-Level Escalation Engineer who stands at the forefront of ensuring the continuity and resilience of systems in one of the most demanding Enterprise environments. You are not just “support”; you are the ultimate authority for resolving the most complex, non-trivial incidents and problems impacting millions of users in real-time.
Requirements
— Super high level of professional responsibility.
— Experience (2+ Years) in Linux System Administration.
— Containerization: Knowledge of and experience with container technologies — Docker, Kubernetes (Vanilla and EKS). Basic knowledge, required for diagnosing application issues within the cluster.
— Fundamental knowledge of networking.
— Experience working with databases — simple querying for basic diagnostics of application issues.
— Stack Balance: Understanding of the best practices of both classic and modern technology stacks.
— Ability to respond on critical incidents during non-working hours.
— English: B2 (Conversational) — for effective communication within an international team.
— Enterprise Mindset: Understanding of Enterprise-level system design and operation — Hardened environment, Centralized systems, Operation and Maintenance, ITIL-aware specifics), advocacy of security principles.
Responsibilities
— Tier 4 Escalation & Troubleshooting: Act as the primary engineer and assistant for troubleshooting, resolving and further escalation to respective teams (DevOps, Cloud/System, DB Engineering, Software Development) incidents derived from lower levels of Support, IM/PM, Monitoring etc.
— Root Cause Analysis (RCA): Participate in analysis of the root causes of issues where applicable.
— System Operation and Maintenance: Responsible for configuration of applications and intercommunication also preferred to contribute in the administration and deployment of systems.
— Monitoring and Optimization: Observe system performance metrics to identify bottlenecks and reduce incidents, push improvements to monitoring team.
— Documentation: Create and maintain technical documentation and the Knowledge Base to enhance the efficiency of the T4-related processes.
— Team Collaboration: Intensive collaboration with Customer Support, Operations and Development teams.
Would be a plus
Not required, but preferred:
— Experience with Amazon Web Services (AWS).
— Experience with Java Applications.
— Experience with any Application Performance Monitoring system like DataDog, Dynatrace.
— Experience with Terraform.
— Experience with Ansible.
Some of Our Technical Stack Highlights:
Enterprise AWS (>95%), Terraform, Ansible Cloudflare, AWS Shield, Cloudfront, Lambda, DynamoDB, RHEL/Rocky Linux, Docker, Bedrock, Kubernetes, EKS, Cilium, Java, PostgreSQL, TimeScaleDB, Cassandra, Kafka, ElasticSearch/OpenSearch, Redis, Nexus, Gitlab, Jenkins, Atlassian (Jira/Confluence), Slack, Okta, Jamf, Jetbrains, macos.
Work conditions
Why join SPRIBE
Generous paid time off
• Enjoy 26 business days of paid vacation annually, plus 7 days off — because we value your well-being and work-life balance.
Top-tier equipment
• We provide and deliver all necessary corporate hardware so you can start strong from day one.
Health & wellness support
Our benefits catalog lets you choose what matters most:
• Medical insurance
Celebrating your moments
• We recognize and celebrate your birthdays and work anniversaries with thoughtful gifts — because your milestones matter.
Global team events
• Twice a year we host unforgettable corporate events in some of the world’s most exciting cities — a unique blend of team spirit and adventure.