IT Support Engineer

We are looking for a IT Support Engineer who will be the main point of contact for all employees regarding the hardware, software, tools, and subscriptions, and a single point of contact regarding troubleshooting and providing technical support to employees.

Expected Results

• Active collaboration with employees
• Must be able to solve problems quickly and effectively under pressure
• Initiative to maintain and improve security policies
• Ability to delegate some tasks to subordinates in order to scale the capacity in the future

Professional Requirements

• Experience in 3rd party handling (suppliers, vendors, carriers, etc);
• Hands-on experience with Linux-based environments: Ubuntu, Ubuntu Server, CentOS;
• Microsoft Windows Basics: Administration level, know and understand the latest Windows OS Releases;
• MacOS Basics, Administration level, know and understand the latest OS releases
• Experience with cloud providers (support AWS ecosystem maintenance);
• Experience with Atlassian products maintenance — JIRA server, Confluence server, Bitbucket server;
• Experience with Gitlab Server;
• English: Intermediate

Will be a plus

• Infrastructure maintenance experience: monitoring and diagnostics tools;
• Virtual machines: working & installing Cloud machines, Docker, Kubernetes, public cloud suppliers: AWS, GCP. Cloud networking, etc.;
• Scripting: at least one of the following: BASH, Python.

Responsibilities

Atlassian products maintenance, coordination, and support

Managing corporate tools and subscriptions:
— Software management (accounts, payments, issues, etc)

Providing technical support to employees:

• Employee Technical Software Support
• Employees New Software Requests
• Employees Department Software Requests
• Employees Update Software Requests
• Employees Troubleshoot Software Requests

Basic server configuration (Cloud/VPS):

• Cloud AWS servers
• Hosting Servers
• On-Premises Servers
• Backups

Web Services:

• Domains setup
• Domains management
• SSL setup
• SSL management

Troubleshoot issues and outages

We offer:

• Competitive compensation;
• Social package (24 working days of annual leave, 5 paid sick days);
• Flexible working hours;
• Challenging projects in diverse business domains and a variety of tech stacks;
• Personal development and professional growth opportunities;
• Work with talented, ambitious and family-feel teams;
• Educational possibilities: corporate courses, knowledge hubs, and in-house English classes;
• Compensation for your professional certification & support for your learning activities;
• Opportunity to choose IT equipment you like;
• Corporate social responsibility.

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