IT Support Engineer

We are looking for a Junior Technical Support Engineer to join our team, develop technical skills, troubleshoot real-world issues, and grow professionally alongside experienced specialists.
 

Requirements:

- At least 6 months of experience in Technical Support, IT Support, or a similar technical role;

- Practical understanding of Windows and/or Linux installation and configuration;

- Basic knowledge of firewall configuration, web server concepts (IIS), TCP/IP, and other network protocols;

- Understanding of deployment processes and the Software Development Life Cycle (SDLC);

- Experience with technical troubleshooting, issue investigation, and problem-solving;

- Analytical thinking and attention to detail;

- Strong written and verbal English communication skills;

- Ability to prioritize tasks, work independently, and take a proactive approach;

- Good communication skills and the ability to remain calm under pressure;

 - Willingness to learn and continuously improve technical expertise.
 

Responsibilities:

- Monitor application error messages and investigate issues on a daily basis;

- Perform monthly monitoring activities and system health checks;

- Install, update, and maintain system environments;

- Process initial Service Change Requests and escalate them to the appropriate support level when necessary;

- Troubleshoot incidents related to software configuration, system functionality, and installations;

- Investigate assigned service requests, identify root causes, and document Root Cause Analysis (RCA) findings;

- Provide regular updates on assigned incidents and service requests;

- Collaborate with team members to ensure timely issue resolution and stable system performance.
 

Would Be a Plus:

- Understanding of Agile methodologies, particularly Scrum;

- Experience with ticketing systems and technical documentation;

- Basic task planning and prioritization skills;

- Strong organizational skills, self-discipline, and time management;

- A detail-oriented and results-driven approach.
 

What We Offer:

- Work format: remote or office (if you wish);

- Work schedule: Monday to Friday, 10:00–19:00;

- Practical experience working with internal projects and real technical tasks;

- Collaboration with experienced professionals who are willing to share their knowledge and expertise;

- Opportunities for professional development and career growth within HYS Enterprise;

- No time trackers or unnecessary bureaucracy;

- Gifts for birthdays and professional holidays;

- Participation in internal and external company events.