Systems Administrator
About Softprom
Softprom is a value-added IT distributor founded in 1999 and headquartered in Vienna. For 27 years, the company has operated across Central and Eastern Europe, the Caucasus, and Central Asia — today spanning 33 countries, with a team of 150+ professionals, 120+ global technology vendors, and 1,200+ IT solutions across five practices: cybersecurity, cloud services, IT infrastructure, security systems, and CAD & graphics.
About the Role
We are looking for a System Administrator to provide day-to-day support for our employees and manage our corporate systems. You will be the first point of contact for internal users and will work closely with the Head of IT Operations.
Responsibilities
Provide user support: handle requests and incidents
Administer corporate accounts: Google Workspace, Ringostat, HubSpot, NetSuite
Onboard new employees: create accounts, set up access, prepare equipment
Offboard departing employees: deactivate accounts, process equipment returns, revoke access
Manage and track IT equipment (laptops, peripherals)
Configure and support VPN and network connections for remote employees
Monitor the health of corporate services
Maintain documentation: guides, knowledge bases, IT procedures
Participate in the rollout of new IT tools and services
Ensure compliance with information security policies
Requirements
2+ years of experience in IT administration or technical support
Experience administering Google Workspace or Microsoft 365
Basic knowledge of networking technologies (DNS, DHCP, VPN, TCP/IP)
Administration-level experience with Linux and Windows
Experience working with ticketing systems
Attention to detail, accountability, and a customer-oriented mindset
English — Intermediate level or higher (for communication with an international team)
Ability to work independently in a remote setting
Nice to Have
Experience supporting remote teams across different countries and time zones
Familiarity with cloud platforms (AWS, GCP)
Basic understanding of information security principles
Scripting experience (Bash, PowerShell, Python)
What We Offer
A fully remote role (office visits only when required by specific tasks)
The opportunity to work in a technology company with an international team
Room to grow into cloud technologies
Professional development and access to leading vendor technologies