ERP / CRM Engineer

OUR COMPANY  

HBM is a European company building exciting new products from scratch for startups and helping mature companies in their journey towards data-driven innovation and AI based solutions. Our expertise refers to EnergyTech, FinTech, ClimateTech, SocialTech, PropTech, etc. 

Founded in Ukraine and developed based on Scandinavian culture, HBM is hiring both in Ukraine and the EU for our customers located in Europe and USA.  

Our values include skills, passion, excellence, equality, openness, mutual respect, and trust. 

 At HBM, you can become a part of growing company, work with creative colleagues, and enjoy modern technologies and creating AI-based solutions. You’ll be part of a strong corporate culture combined with the agility and flexibility of a start-up backed by proven outsourcing and development practices, a human-oriented leadership team, an entrepreneurial mindset, and an approach to work-life balance. 

PROJECT 

Our customer is an Icelandic company working within aviation industry. Salesforce is a central part of their CRM platform. The role focuses on Service Cloud and on Sales cloud, where several processes were built for earlier needs and are ready for a fresh look.  

We are seeking an experienced Salesforce Administrator with a strong focus on Salesforce Service Cloud to manage, maintain, and enhance the Salesforce platform. The successful candidate will join a distributed team of Salesforce engineers on a part-time basis. 

WE PROVIDE YOU WITH THE FOLLOWING EXCITING CHALLENGES 

• Keep the org stable, secure, and cost-effective, with Service Cloud as the main focus.  
• Own release management, incident handling, and production health 
• Make sure administration such as user support, access management, and configuration changes is covered, well governed, and shared sensibly within the team. 
• Support the Salesforce development team working on maintaining and extending existing solutions whenever needed 
• Support the CRM review by providing hands-on input on what is built where, how it’s used, what it costs, and what it would take to move away in terms of license usage. 

WE EXPECT FROM YOU 

• 5+ years of experience with Salesforce in an enterprise environment 
• A track record of owning a production Salesforce org: incident handling, release management, access governance, and keeping technical debt under control. 
• Hands-on Service Cloud administration in production: user and permission management (profiles, permission sets, permission set groups); queue, Omni-Channel, and skills configuration; flow and validation rule changes; report and dashboard support; sandbox refreshes and change-set or DX-based releases; and routine health checks (limits, storage, license usage). 
• Good understanding of Salesforce licensing 
• Independent, with strong communication across business and engineering. 
• Experience of work the distributed, cross-culture environment 
• English: upper-intermediate / advanced 

WOULD BE A PLUS 

• Salesforce certifications (e.g. Platform Developer, Application Architect, Administrator).  
• Working knowledge of Marketing Cloud, particularly where it connects to Service Cloud and shared customer data. 
• Experience with data migration, system replacement, or decommissioning. 
• Experience with other CRM platforms. 
• Background in aviation, travel, and/or loyalty programs. 

WE OFFER YOU 

• Modern technologies, new products development, different business domains. 
• Start-up agility combined with mature delivery practices and management team. 
• Strong focus on your technical and personal growth. 
• Transparent career development and individual development plan. 
• Flexible working mode (remote/work from office), full remote possibility. 
• Competitive compensation and social package 
• Focus on the well-being and human touch. 
• Flat organization where everyone is heard and is invited to contribute. 
• Work-life balance approach to work. 
• Passion and Fun in everything we do.