IT Support Engineer

Israel-based autosport IT company is looking for a skilled Support Engineer to join our team. We develop products that enhance the user experience in both real-world and simulated autosport environments, including multiple web-based applications that provide real-time performance insights to drivers, teams, and racing data.

As a Support Engineer, you will be responsible for:

Supporting customer Live Race Events across the globe (Europe, USA, South America, Australia), Racing School Events, and Sim Racing Events
Monitoring and comparing our data with customers’ real-time data during live events
Communicating with customers regarding unexpected situations such as missing data, schedule changes, canceled sessions, or platform-related issues
Investigating and analyzing reported issues and escalating them when necessary
Supporting web-based products and assisting users with troubleshooting
Working with APIs and databases for data validation and issue investigation
Collaborating closely with development and product teams to ensure smooth event operations
Documenting issues, updates, and resolutions in Jira, Confluence, or similar tools
We are looking for a candidate who possesses:

Strong English communication skills
At least 1 year of experience in technical support, product support, or web application support
Experience working with Jira and Confluence (or similar tools)
Basic understanding of APIs and experience with tools such as Postman or Swagger
Experience working with relational or document-oriented databases, including basic querying and data validation
Strong analytical and problem-solving skills
Ability to work in a fast-paced environment during live events
High level of responsibility and attention to detail
Working schedule:

Working Schedule & Location

Standard working hours: Monday to Friday, 09:00–18:00.

Weekend availability: During weeks when weekend events are scheduled, you may be required to work on Saturday or Sunday. Whenever possible, such events will be communicated at least one month in advance. 

Days off: Weekend work will be compensated with days off on other weekdays, maintaining a standard 5-working-day schedule (5+2).

Location: Candidates must currently be based in Kyiv or be willing to relocate to Kyiv once the war is over.

If this working arrangement suits you, we’d be happy to receive your application!

Thanks!