> full description
WE ARE
StartupSoft is a team of tech experts turning ideas into products people use.
PROJECT DESCRIPTION
A dynamic wellness tech venture offering innovative tools to support proactive health management. Its primary product is a smart scale equipped with cutting-edge BIA technology, delivering precise data on key body metrics such as fat percentage, lean mass, and hydration. By merging advanced engineering with a seamless digital experience, it empowers users to make informed decisions about their health.
STAGE
live product
TEAM
70+ specialists overall
Requirements:
- You have experience in a technical support, QA, or product operations role where you were regularly required to investigate software behavior and distinguish symptoms from root causes. You are comfortable working in a mobile or web application environment and can navigate logs, device states, and account configurations without hand-holding. You are organized and thorough in documentation — a bug report you write should require no follow-up questions from an engineer before work begins.
- You communicate precisely. When you escalate something to engineering, it is because you have done everything within your scope to characterize and reproduce the issue. When you close out an escalation as not a bug, you have a clear, documented rationale that you can defend to the CS team and, if needed, to the customer.
- You are comfortable interfacing with multiple teams simultaneously and can hold context across engineering, QA, product, and customer-facing conversations without losing thread.
- Experience with mobile app platforms (iOS and Android), Firebase, or health and wellness applications is a plus. Familiarity with Agile/Scrum environments and ticketing tools such as Jira, Linear, or similar is expected.
Responsibilities:
- Receive escalated issues from the Customer Support team that have passed first-line triage.
- Determine whether each issue is a defect, a misunderstanding of intended functionality, a known limitation, or an environment-specific issue.
- Document findings clearly, and for confirmed defects, produce complete, reproducible bug reports for engineering.
- Reproduce issues locally using the same platform, device, account state, or data conditions as the affected user whenever possible.
- Identify the minimum conditions necessary to recreate a problem before declaring it unreproducible.
- Collaborate closely with the QA team to ensure confirmed bugs are properly documented and patterns from escalations inform test coverage gaps.
- Work with Product to ensure engineering tickets accurately reflect intended behavior and resolve ambiguous cases before escalation.
- Attend relevant engineering syncs to stay current on shipped changes, known issues, and upcoming releases affecting support volume.
- Directly communicate with customers when escalations require complex data investigation, multi-step analysis, or technical explanations, representing the company credibly.
What we offer:
- 18 business days of paid vacation per year.
- 10 paid sick days
- Accounting support and legal consultations.
- Budget for medical insurance\sports\education.
- Internal English lessons.
- Professional technical equipment (laptops, monitors etc).